Return & Refund Policy

Last updated: August 6, 2026

1. 30-Day Return Window

You may request an eligible return within 30 calendar days after delivery. Contact support@yhetechs.com before sending anything. Returns mailed without written authorization or an RMA may be refused or delayed.

2. Defective, Damaged, or Incorrect Items

If an item has a confirmed quality defect, is damaged in transit, arrives nonfunctional, is incorrect, or is missing an included component, YHE will cover the approved standard return shipping cost. After verification, we may provide a replacement, missing accessory, repair where appropriate, or a refund.

3. Change-of-Mind Returns

For a non-defective return, the item must be unused, unworn, unaltered, and in its original condition with all accessories, manuals, gifts, and packaging. The customer is responsible for return shipping and any loss or damage during return transit. Original shipping charges, if any, are non-refundable.

4. Items Not Eligible for Return

• Non-defective products that have been worn, used, altered, damaged, or returned incomplete
• Activated digital services, premium app upgrades, downloadable items, or gift cards
• Items marked final sale, personalized products, or wholesale orders unless defective or otherwise agreed in writing
• Products returned after the 30-day window, except for valid warranty rights
• Items purchased from an unauthorized reseller; contact the original seller

5. Return Authorization and Address

Approved U.S. returns are generally directed to our authorized New Jersey returns facility at 3849 S Delsea Dr, D0000, Vineland, NJ 08360, United States. The recipient name, RMA number, and exact label instructions will be provided by customer support. Do not use this address without authorization, and do not send returns to our Hong Kong business address or outbound fulfillment facility.

6. Return Shipping

• Approved defective, damaged, incorrect, or missing-item claims: YHE provides a prepaid label or reimburses reasonable standard return shipping as instructed.
• Approved non-defective returns: the customer purchases and pays for tracked return shipping.
• Use a trackable service and keep the receipt until the return is completed.
• Cash-on-delivery, postage-due, or unauthorized returns may be refused.

7. Inspection and Refund Timing

After the return is received, we inspect the item and notify you of approval or any issue. Approved refunds are issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the credit.

8. Refund Amount

Approved refunds include the eligible product price and applicable tax. We do not charge a restocking fee. For non-defective returns, the refund may be reduced by the value of missing components or damage caused after delivery, to the extent permitted by law and disclosed during review.

9. Exchanges and Warranty Replacements

We do not offer direct change-of-mind exchanges. Approved defective products may be replaced under this Policy or the 12-Month Limited Warranty. If a different product is desired, complete the approved return and place a new order.

10. Order Cancellations

Contact us immediately if you wish to cancel an order. We will attempt to cancel before fulfillment, but cancellation is not guaranteed after processing begins. If the order has shipped, follow this Return & Refund Policy.

11. Start a Return

Email support@yhetechs.com with your order number, reason for return, and photos or video when the issue involves damage, defects, incorrect items, or missing components.