Privacy Policy

Last updated: August 6, 2026

1. Scope and Who We Are

This Privacy Policy explains how YHE Technology (“YHE,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit shop.yhetechs.com, purchase products, contact us, participate in our programs, or use services that link to this Policy. Our business address is Unit 8, 11/F, Guardforce Centre, No. 3 Hok Yuen Street East, Hung Hom, Kowloon, Hong Kong SAR, China.

2. Personal Information We Collect

• Contact and account information, such as name, email address, telephone number, account credentials, and communication preferences.
• Order and transaction information, such as billing and shipping addresses, purchased items, order history, discounts, returns, refunds, and warranty records.
• Payment-related information. Full payment card details are processed by payment service providers; we generally receive transaction status, limited card details, and fraud-screening results.
• Device and technical information, such as IP address, browser type, device identifiers, cookie identifiers, pages viewed, referral source, and interaction data.
• Customer service information, including messages, photos, videos, serial numbers, troubleshooting details, and call or chat records.
• Marketing, review, affiliate, wholesale, and sponsorship information submitted through applications or program participation.
• Health or device data only when you choose to use a connected YHE app or feature and as described in the applicable in-app privacy notice.

3. How We Collect Information

• Directly from you when you place an order, create an account, contact support, submit a form, or join a program.
• Automatically through cookies, pixels, software development kits, and similar technologies.
• From service providers and partners, including Shopify, payment processors, logistics providers, advertising and analytics providers, review platforms, fraud-prevention providers, and affiliate platforms.

4. How We Use Personal Information

• Process and fulfill orders, payments, delivery, returns, refunds, and warranty claims.
• Provide customer support, troubleshoot products, and improve instructions and services.
• Operate, secure, personalize, and analyze our website and services.
• Send transactional messages and, with the appropriate choice or consent, marketing communications.
• Detect fraud, abuse, security incidents, and violations of our terms.
• Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.
• Develop and improve products, customer experience, and business operations using aggregated or de-identified information where appropriate.

5. How We Disclose Information

We may disclose personal information to service providers that perform services for us, including Shopify, payment providers such as Oceanpayment and PayPal where available, banks and card networks, U.S. fulfillment and return facilities, carriers, customer support tools, email and messaging providers, analytics and advertising partners, review and affiliate platforms, professional advisers, and authorities when required by law. We may also disclose information in connection with a merger, financing, sale, or restructuring, subject to applicable law.

6. Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the store, remember preferences, measure performance, prevent fraud, and understand marketing effectiveness. Some advertising and analytics activity may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under certain privacy laws. Where required, you can manage choices through our cookie banner, privacy settings, or “Your Privacy Choices” link. We honor legally required browser-based opt-out signals, such as Global Privacy Control, where applicable.

7. Health and Sensitive Information

YHE does not sell personal health readings for money. We do not use blood pressure or other device health readings for cross-context behavioral advertising. Health-related information may be used to provide requested app functions, support the user, maintain device records, improve the service using aggregated or de-identified data, and meet legal obligations. Do not send unnecessary medical records to customer support.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including maintaining accounts, completing transactions, providing support and warranty service, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by data type and applicable law.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Payments are processed through third-party payment providers using industry security controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

YHE operates internationally. Personal information may be processed in Hong Kong, the United States, mainland China, and other locations where our service providers operate. Where required, we use appropriate safeguards for international transfers.

11. Your Rights and Choices

• Request access to, correction of, or deletion of personal information, subject to legal exceptions.
• Request a copy or portability of certain information where provided by law.
• Opt out of certain targeted advertising, sharing, or sale as defined by applicable law.
• Withdraw marketing consent or unsubscribe using the link in a message.
• Appeal a denied privacy request where applicable.
• Exercise rights without unlawful discrimination.

12. Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

13. Changes to This Policy

We may update this Policy to reflect changes in law, technology, services, or business practices. The revised date will appear at the top. Material changes may be communicated through the website or by email where appropriate.

14. Contact Us

Privacy requests and questions: support@yhetechs.com

Business Name:YAN HE INTELLIGENT TECHNOLOGY (HONGKONG) LIMITED
Business address: Unit 8, 11/F, Guardforce Centre, No. 3 Hok Yuen Street East, Hung Hom, Kowloon, Hong Kong SAR, China