Warranty-policy

Last updated: August 6, 2026

1. Warranty Period

YHE provides a 12-month limited warranty from the date the product is delivered to the original retail purchaser, unless a longer period is required by law or expressly stated on the product page.

2. What Is Covered

The warranty covers confirmed defects in materials or workmanship arising under normal use and in accordance with the product label and user manual. Depending on the issue, covered components may include the watch body, display, buttons, charging function, original charging accessory, inflatable cuff, pump, sensors, and original included accessories.

3. Available Remedies

For an approved warranty claim, YHE may provide troubleshooting, a replacement accessory, repair where practical, or a replacement device that is new or functionally equivalent. The remedy is selected based on the confirmed issue, product availability, law, and practical service options. A replacement does not automatically restart the original warranty period unless required by law.

4. Warranty Shipping

For approved warranty claims in the United States, YHE will provide prepaid return instructions when the product must be returned and will cover standard shipping for the approved replacement or accessory. Do not send a product without authorization.

5. What Is Not Covered

• Accidental damage, drops, crushing, impact, fire, excessive heat or cold, or other external causes
• Water, liquid, steam, swimming, bathing, showering, or excessive sweat exposure beyond the product’s stated protection level
• Misuse, improper storage, use outside the stated wrist-size or environmental range, or failure to follow instructions
• Damage caused by unauthorized modification, improper repair, incompatible chargers, or third-party accessories
• Loss, theft, cosmetic wear, scratches that do not affect function, or normal battery capacity decline
• Consumable wear, abuse, fraud, altered serial numbers, or lack of reasonable proof of purchase
• Problems caused by unsupported phones, operating systems, networks, or third-party services rather than the product

6. How to Make a Claim

• Contact support@yhetechs.com within the warranty period.
• Provide the order number, model, serial number, and a clear description.
• Include photos or video showing the problem and any error code.
• Complete reasonable troubleshooting requested by support.
• Wait for written approval and return instructions before mailing the product.

7. Arrival Issues and Missing Items

Report a product that arrives damaged, nonfunctional, incorrect, or incomplete within 7 calendar days of delivery. After verification, we will provide the appropriate replacement, missing accessory, or refund under the Refund Policy.

8. Consumer Rights

This Limited Warranty gives you specific rights and does not reduce rights that cannot be waived under applicable consumer law. Implied warranties, if applicable, are limited only to the extent permitted by law.

Warranty Contact

support@yhetechs.com