Shipping Policy

Last updated: August 6, 2026

Free U.S. Standard Shipping

YHE offers free standard shipping on eligible U.S. orders. Expedited shipping is not currently available.

1. Order Processing

Most in-stock orders are processed within 1 business day, excluding weekends and U.S. public holidays. Orders placed after the daily fulfillment cutoff may begin processing on the next business day. Order processing is separate from carrier transit time.

2. Estimated U.S. Delivery Time

After dispatch, most U.S. orders are estimated to arrive within 3–4 business days. Alaska, Hawaii, U.S. territories, military addresses, remote locations, severe weather, carrier disruptions, and peak seasons may require additional time. Delivery estimates are not guaranteed.

3. U.S. Fulfillment

Most U.S. orders are fulfilled through authorized U.S. logistics facilities, including a New Jersey fulfillment facility. Depending on inventory, carrier capacity, or order contents, an order may ship from another authorized facility or in multiple packages.

4. Tracking

When your order ships, we will send a shipping confirmation with tracking information. Tracking may take up to 48 hours to show the first carrier scan. If no tracking update appears after 3 business days, contact support@yhetechs.com.

5. Address Changes and Cancellations

Contact us as soon as possible if an address is incorrect or you wish to cancel. We can only change or cancel an order before it enters fulfillment. Once shipped, the Refund Policy applies. Customers are responsible for providing a complete and accurate delivery address.

6. Delays and Out-of-Stock Items

We maintain a reasonable basis for our stated shipping estimates. If we cannot ship within the promised time, we will notify you, provide an updated estimate when available, and explain your option to cancel for a full refund of the unshipped item.

7. Lost, Damaged, or Incorrect Shipments

If a package is lost in transit, arrives damaged, or contains an incorrect item, contact us within 7 calendar days of delivery or the expected delivery date. Include the order number and clear photos of the package, label, item, and damage when applicable. After verification, we will arrange a replacement, missing item shipment, or refund as appropriate. Do not discard packaging until the claim is resolved.

8. Packages Marked Delivered

If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, neighbors, building management, and carrier delivery details. Contact us promptly so we can assist with a carrier investigation. Final resolution depends on the investigation and applicable law.

9. Taxes and International Orders

Applicable U.S. sales tax is calculated at checkout where required. If international shipping is offered at checkout, delivery estimates, shipping fees, duties, taxes, and import requirements may differ. Unless checkout expressly states otherwise, international duties and import taxes are the customer’s responsibility.

10. Shipping Questions

Email: support@yhetechs.com
Please include your order number and delivery postal code.