Last updated: November 6, 2026
This policy applies to purchases made directly from the YHE online store. Your statutory consumer rights, including rights relating to faulty goods and cancellation, remain unaffected. If you purchased from another seller, please contact that seller for their return process.
You may request an eligible return within 30 calendar days after delivery. Contact support@yhetechs.com before sending an item so we can provide the appropriate return instructions. If you cannot locate your serial number, contact us for help; this does not restrict your statutory rights.
For non-defective watches, trying on and light use are permitted. Please return the watch in good condition, without damage beyond reasonable handling and light use, together with its included accessories, manuals, gifts and packaging where available. Contact us if anything is missing; we will explain any applicable adjustment where permitted by law before finalizing the refund.
For other non-defective products, including home monitors and accessories, please contact us about eligibility and condition requirements. Any product-specific exceptions are subject to applicable law.
If your item is defective, damaged in transit, incorrect, nonfunctional, or missing a component, contact us with your order number and details. Photos or video may help us assess the issue. YHE covers the reasonable approved standard return shipping cost for verified defective, damaged or incorrect items where a return is required. We provide a prepaid label for approved returns as instructed. Depending on the circumstances and applicable rights, we will arrange an appropriate remedy, such as a replacement, missing component, repair, or refund.
For approved mail returns, we provide a return label for you to download and print, together with instructions and the appropriate return address. If you cannot print the label, contact us for help.
Change of mind: For eligible non-defective returns, the customer pays the tracked return shipping cost unless applicable law or our instructions provide otherwise. We will explain the cost and payment method before you send the item.
Defective, damaged, or incorrect items: Contact us first. If a return is required, YHE covers the reasonable approved standard return shipping cost and provides a prepaid downloadable label.
There is no restocking fee. Retain your proof of shipment. Do not send items cash on delivery or postage due without prior arrangement.
Contact us with your order number, reason for return, and serial number if available. We will provide instructions, including an RMA where appropriate. Approved U.S. returns are generally directed to our authorized New Jersey facility: 3849 S Delsea Dr, D0000, Vineland, NJ 08360, United States. Please use the recipient and instructions provided by our support team. International return instructions and addresses may differ by destination and product.
After receiving your return, we inspect it and notify you of approval or any issue. Approved refunds are issued to the original payment method within 5 business days after approval. Refunds are generally received within 10 days after approval; the exact posting time depends on your bank or payment provider. Eligible refunds include the applicable product price and tax. For non-defective returns, deductions for missing components or damage beyond permitted handling may apply only where permitted by law and disclosed during review.
For U.S. change-of-mind returns, the original express shipping charge is non-refundable unless required by law or otherwise agreed. Refunds of original delivery charges and any express-delivery surcharge for other countries are handled in accordance with applicable law.
Activated digital services, premium app upgrades, downloadable items, gift cards, personalized products, final-sale items and wholesale orders may be subject to different return conditions. Any restriction applies only to the extent permitted by applicable law and does not remove rights relating to faulty or misdescribed products. Please contact us before returning such items.
We do not offer direct change-of-mind exchanges. You may request an eligible return and place a new order. Defective products may be eligible for a replacement or other remedy under this policy, our Warranty Policy, and applicable law.
Customers may have additional rights under the laws of their country or region. Nothing in this policy limits mandatory rights. UK customers may have cancellation rights for eligible distance purchases, including the right to notify us within 14 days after delivery and return the item within the applicable period after notification. Where required, eligible refunds include the standard delivery charge; the supplementary cost of an optional express upgrade may be treated separately under applicable law.
Email support@yhetechs.com with your order number and reason for return. Include photographs or video when helpful for damage, defect, incorrect-item, or missing-item requests.
RETURNS & REFUNDS
Please enter your order number and serial number (SN), choose a reason, and describe your request.
Find your SN on the warranty card, in the watch’s device information, or in the BP Doctor app. Please wait for approval before returning an item.
Can’t locate your SN? Contact us for help.
